I have this postcard…
All about gift certificates…
Do you accept insurance?
What is wellness and what does it mean?
What is acupuncture?
Does it hurt (acupuncture)?
What does it treat (acupuncture)?
Who can receive acupuncture (acupuncture)?
What is Chinese herbal medicine?
What will my nutrition visits be like? How can it help me?
Who can receive massage?
What are your hours of operation?
What is your cancellation policy?
What is your return policy?
What are the other rules?
Can I share my membership?
What is your inclement weather/emergency closing policy?
If I am pregnant, can I use your services?
Should I tip my practitioner?
Gift certificates may be purchased in person, by contacting us via phone or email, or online on our ‘gift certificates’ page in any amount or for any service or retail item here.
Gift certificates expire one year from purchase.
If rates for services/classes/retail items increase above the value of the gift certificate during the date the time period that it is active, the recipient is responsible for paying any difference due.
We gladly accept insurance for acupuncture and nutrition. Check with your insurance provider to learn about coverage with your plan. For acupuncture, we are in-network providers with CareFirst, Cigna, Aetna and United. For nutrition, we are in-network with CareFrist. Fill out and return this Insurance Verification Form to have us check your benefits and co-pay.
If you have insurance coverage, your co-pay is due at the time of service.
If you do not have insurance coverage, our time-of-service discount fees are:
- Acupuncture and/or Chinese herbal medicine or Nutrition initial appointment: $139 (a 90-minute session)
- Acupuncture and/or Chinese herbal medicine or Nutrition follow-up appointments: $89 (up to 60 minutes)
- Memberships: When you purchase your services in bulk, you save even more!
- Group sessions: Priced per event; see below for wellness events.
We charge an administrative fee of $25 for more than one copy of your records annually, to include copying, postage, and sending records to insurance companies, legal firms, or other medical facilities.
Wellness is, in our opinion, knowing yourself well. What each individual needs in order to be well, recover from disease, and sustain a consistent level of health is different from any other individual. So, knowing yourself well includes understanding what your unique needs are for nutrition, sleep, exercise, self-expression, and the list goes on. We help you discover this by helping you get deeply in touch with your body. Your body holds all of the keys to what you need for wellness and recognizing when you are well and when you are not.
Throughout time, people within communities have been taking care of one another by eating together, playing together, learning together, raising their children together, and caring for the sick, elderly and dying together. The key word is together and is further illuminated within the word community.
The Oxford dictionary offers that a community is “a feeling of fellowship with others, as a result of sharing common attitudes, interests, and goals.” We believe that a community also offers its constituents an opportunity to cultivate oneself and positively influence and enhance the experience of others within the community by nature of friendship, sharing wisdom, life lessons and experiences with others, and caring for each other. Caring for each other extends to celebrating one another’s joys, sharing in one another’s sorrows, and providing direct support during times of distress. We make no separation between one’s experience of joy, sorrow, and distress in terms of their health. They are the same thing.
We are giving you an opportunity to come together in community to explore and enhance your wellness through a variety of healthcare treatment options. We heal better together.
Acupuncture is one aspect of Chinese Medicine which includes, and is not limited to, acupuncture, Chinese Herbal medicine, moxibustion, Chinese nutritional therapy, and lifestyle considerations. We use all of these.
Here is how we explain what we do: we use our senses – seeing you, listening to you, sometimes smelling you (!), and touching specific pressure points on your body – to take in your story. Your symptoms correlate a comprehensive (mind, body, spirit) explanation for your suffering and your thriving that is unique to you. We use this information to develop a treatment plan. Then we select places on the body (acupuncture points) to insert very thin, sterile, filiform needles, and/or apply moxa (a warming herb) to help rectify the flow of Qi. Qi is the life giving energy which, in Chinese Medicine, is the basis for life. As the Qi flow is rectified, symptoms improve and disease processes can heal or slow down – essentially, you come back into balance.
Each person feels something different with each different point. Sometimes you cannot even feel it at all. Other times it can feel like a pinch, a swirling, hot or cold, a slight ache, or a zip of electricity! We have even had people begin to laugh from the sensation. In our experience as patients and practitioners, it is much more comfortable than receiving a shot at the doctor’s or having your blood drawn. It feels very different from a hypodermic needle. You may or may not feel it and it is hard to describe when you do! Typically, after the needle is inserted any sensation tapers off over a few minutes. You can read more here about what acupuncture feels like.
You are more than your disease, so what we treat is you – the whole you. With that in mind, we can treat a variety of everything, really! Here are some common diseases, symptoms, and complaints. We’ve listed them from A – Z not by importance.
Aches and pains (injury-related or chronic)
Autoimmune conditions (Rheumatoid Arthritis, Fibromyalgia, Psoriasis, etc.)
Cancer and cancer-related symptoms and treatment side effects
Digestive troubles like IBS, colitis, GERD and reflux, bloating, constipation, gas
Dementia and Alzheimer’s
Eating and nutritional disorders
High blood pressure, high cholesterol, and other cardiovascular concerns
Fertility, Postpartum, Menopause, and Menstruation
Mental health (depression, anxiety, OCD, mania, and psychosis)
Fatigue and low energy
Skin issues (hives, eczema, acne and more)
Sleep disturbance and sleeplessness
The short answer is anyone! Yes, we treat babies, children, adolescents, adults and elders. We do not treat animals here, though we know people who do and can connect you.
The answer, “anyone,” often surprises people though remember, Chinese Medicine is a comprehensive system of medicine that has been practiced for over 3000 years and was the only medicine available in China until Westerners came to the country sometime between the 16th and 17th centuries bringing additional medical therapies with them.
Many people do not realize that we can support people of all ages with a multitude of symptoms; you can review the list above to see what acupuncture can help with whether it’s a baby with colic, a toddler who is finicky about food or an adult with migraines.
It’s important to know that while we can and do provide acupuncture to anyone of any age, if for any reason we believe that a different medical modality is more appropriate or required to help you (or your loved one) we will always make that timely referral.
Like acupuncture, Chinese herbal medicine has been an aspect of medicine practiced for thousands of years. Chinese herbs can be taken internally (as liquids like sipping tea, in capsule form, or as a tincture) and externally as applications for skin conditions and other painful conditions like rashes, sores, and more. We use Chinese herbs as part of treatment to help your body come back into balance. They are different than pharmaceuticals; herbal formulas help promote the natural optimal functioning of your body systems — the formulas do not provide the function, they remind your body to function properly on its own, just like acupuncture needles do.
Chinese herbs are provided in formulas which means that they are combined with each other in order to work as a team of herbs supporting particular functions. The herbs we use are sourced from respectable companies in the United States who work with local and international farmers and sources to ensure the highest and safest quality products. As with any intervention in the treatment room we are conscientious to ensure that your herbal formula will not negatively interact with any other medications you are taking.
There are many things a nutritionist can help you with; Susie discusses some of them in this blog post. A nutritionist can help you with a variety of symptoms like headaches, embarrassing or just plain uncomfortable digestive disturbances (gas, heartburn, bloating, pain, constipation, diarrhea, etc.), fatigue, difficulty sustaining a favorable weight, cravings and so much more. Your intake will include a comprehensive overview of all of your body systems, a discussion about what daily life looks like for you (work, hobbies, home life, stressors), any diagnoses you’ve received from your medical provider and a conversation about your goals and objectives.
After your intake you will have at least two follow-up visits (a visit every two weeks) to check-in, receive recommendations from your nutritionist and figure out together how to best implement any lifestyle and food changes that will help you reach your nutrition and wellness goals. Then you and your practitioner will assess what you need moving forward. Your appointments are a judgement free zone to explore your life with food and how to make food work for you; you can bring anything to the table and we will do our best to help.
Simply, everyone. Our practitioners can see anyone age infant through senior. If you’re not sure who to book your child with, call us at 301.328.5326 and we will connect you to the right massage therapist.
Certain health conditions or post-surgery recovery situations may be contraindicated with massage; in this case we require a letter of clearance from your physician before your can receive your massage.
Our hours are not posted to the website because they change on occasion based on seasonal calendars.
In general here’s what you need to know:
- Acupuncture appointments are available on Mondays – Saturdays each week (unless there is a special holiday or we are closed for special events). Morning, afternoon and evening appointments are each available on varying days of the week. You can book your appointment online or by contacting us directly.
- Nutrition and massage appointments are available on varying days of the week when the practitioner is here. You can call us to inquire about which days as those appointment times can vary from time to time.
- If we do not answer the phone or respond to your email or voicemail immediately it is likely because either we are closed at that time or are assisting another client. We respond to client/patient emails and voicemail at least six days a week, and you should hear back from us within one business day for most inquiries.
One-on-one services which are canceled less than 24 hours prior to the appointment are subject to a cancellation fee equal to the full cost of the appointment; this includes no-shows. Please note that when you have an appointment with us at a particular time it means that someone else does not; we reserve that time especially for you. We respectfully request that you cancel or change your appointments at least 24 hours in advance so that we can support others who could use our help during that time.
It depends on what you need to return:
- One-on-one services which you have already completed are non-refundable.
- Memberships are not contractual and may be canceled at any time. If canceled, a pro-rated refund will be issued by totaling the amount of services utilized against the standard fee per service at the time of purchase to find the difference, excluding any retail discount.
- Retail products you purchase are refundable only if you have an allergic reaction to the item (specifically supplements, oils, and teas) or if the item breaks/malfunctions within 30 days of purchase. It never hurts to ask if you have a question about a return, we will give you a straight answer.
Note that ANY REFUND may take us up to 10 business days to complete; we will process your refund as quickly as possible though since we work with banks and credit card companies sometimes it takes some time for transactions to move in the airways.
Note that ALL MEMBERSHIPS expire one year from the original date of purchase.
- We have a Community Code of Conduct and we reserve the right to dismiss anyone from Third Space Wellness who is not in compliance with this. You can read it on our site, or download it.
- If you are more than 15 minutes late to your appointment we may:
- Cancel your appointment or reschedule it.
- Charge you for the full service or charge you a late cancellation fee.
- Allow you to have your appointment for the remainder of the appointment time, at the full fee for service.
Please note that we value your time and we request the same in return. We ask that you are available for the entirety of your appointment time so that we can do our best at our jobs.
- We cannot offer any discounts on services which are covered by insurance; this means that if you have insurance coverage for acupuncture or nutrition and we are billing insurance for your visits we cannot offer you any specials, membership packages, or discounts on your visit, copay, or bill. It’s a legal thing! You can still participate in specials and membership packages for other services.
Generally, yes you can share your membership. Third Space Wellness considers “family” any group of persons sharing a household (living under the same roof) and/or persons who share a bloodline and/or last name and/or legal guardianship of some kind. Hence, if you fall into any of these categories, you are welcome to share your membership with others. We do require that you can illustrate that you are “a family” (by our definition) by showing us some form of proof that you live together or are related in some way.
Always check our home page, Twitter, or Facebook for updates concerning weather related or other closings.
We are committed to your safety and the safety of our practitioners. On days when severe weather (or other events) prevents safe travels to and from Third Space Wellness, we will be closed, will have a late opening (likely 10:00 a.m.) or will close early (situation dependent).
If you have an appointment scheduled on a day like this, we may contact you to move it or reschedule to ensure safety (and you can request a change to your appointment for this reason). Class cancellations will be announced as early as possible.
We will inform our decisions with information from local and national weather stations and especially local and Federal closings of government and schools.
Whenever possible we will have our doors open to provide regular services so the community can come together when we need each other most and so we can offer a place where people can hang out together… especially on the types of days when we think we’ll be clobbered with ice and snow and instead the roads and skies end up clear. Children and other persons you care for are welcome at Third Space Wellness (to hang by themselves if they are self-sufficient, or to be in your appointment with you) while you are in your regularly scheduled appointment on inclement weather days and any day!
We receive this question often, here are the answers:
- Acupuncture is safe to receive while pregnant. We prefer to work with women throughout their entire pregnancy or with whom we have provided treatment for prior to pregnancy. We generally do not accept new patients toward the end of their pregnancies who are specifically seeking acupuncture to assist with positioning and natural labor and delivery. If you’d like to receive acupuncture and you are pregnant please call us; depending on your individual circumstances we will talk with you to determine whether we can support you. It is important that you communicate any complications to the practitioner to ensure a safe treatment for both mother and baby. If complications are known and not reported we reserve the right to cancel treatment at any time.
- Massage is safe to receive while pregnant. Some of our practitioners are certified to provide prenatal massage and each has achieved the basic training requirements. We prefer to work with women who are in their second and third trimester of pregnancy. If you’d like to receive massage and you are pregnant and experiencing any complications, please call us so that we can determine whether prenatal massage will be safe for both mother and baby.
We love to support people during their pregnancy and after. Our #1 commitment is to the health and safety of both mother and baby; therefore, if we believe that our services are not the right fit for you during your pregnancy, we will provide you with referrals to services that may better support you.
Massage is the only service for which we accept gratuity. If you would like to tip your massage therapist that is totally up to you – it is not expected or required.